Fraudulent Technical Support

Watch out for fraudsters who are impersonating your internet service providers' technical support. They will try to convince you to give them remote access to your computer in order to remove allegedly malicious files for a fee. 

How the scam works

When you are online, the fraudsters can identify your Internet Service Provider through your Internet Protocol (IP) address. A legitimate looking technical support page appears and urges you to call for immediate assistance stating that your computer has been compromised. When they have you on the phone, the fraudulent technician convinces you that he needs to take control of your machine to remove the malicious files. He will then do a simple file search on your system to add credibility to his activities and instruct you to make a payment to remove the allegedly malicious files.

What to do if you are targetted

Ignore the technical support window and close it. Never give remote access to your computer in response to this type of notice or warning. If you are unsure, contact your Internet Service Provider.

We strongly encourage you to report such instances of fraud to the Canadian Anti-Fraud Centre at: or by calling 1-888-495-8501.

If you have allowed remote access to your computer, your system is likely compromised or open to further remote abuse. To ensure complete protection of your system and information, we recommend that you reinstall your operating system using the computer's built-in backup feature or take it to a reputable computer support service to have the system reinstated.

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