Fraudulent Calls

Beware of callers falsely claiming to represent a trusted company or organization.

How the scam works

Impersonating a well-known business' technical support, such as your Internet Service Provider or ank, the fraudster calls individuals with false claims about their computers, their browsing habits, or that some credentials need to be verified. The fraudster then offers to fix the problem for a fee, sometimes by installing software or obtaining remote access to the computer.

If remote access is granted, the fraudster may install malware, create backdoor access, or obtain financial or other sensitive information stored on the device.

What to do if you get a call

If you get such a call, hang up. Never give remote access to your computer in response to an unsolicited call. If you are unsure, contact the company or organization's customer service center.

If you have allowed remote access to your computer, your system is likely compromised or open to further remote abuse. To ensure complete protection of your system and information, we recommend that you reinstall your operating system using the computer's built-in backup feature or take it to a reputable computer support service to have the system reinstated.

We strongly encourage Canadians to report such instances of fraud to the Canadian Anti-Fraud Centre at: or by calling 1-888-495-8501.

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