Get Cyber Safe's Twitter Protocol
Get Cyber Safe's Twitter account (@Getcybersafe) is managed by our Communications Directorate.
Table of Contents
- Content and Frequency
- Tweet Hours
- Replies and Direct Messages
- Following and Followers
- Official Languages
- Inappropriate Material
- Links to Other Websites
- General Enquiries and Media Requests
Content and Frequency
We post relevant and timely messages on cyber safety and information on how Canadians can remain cyber safe when using the Internet.
If you follow @Getcybersafe you can expect to receive information, which may include (but not limited to):
- Tips on remaining safe online;
- Alerts about new content on the getcybersafe.gc.ca website (publications, videos, events related to cyber safety, Cyber Security Awareness Month);
- Information about ongoing scams and malware attacks;
- Useful data for various audience groups such as youth and small business owners.
We will occasionally retweet content that we believe is of value to our audience. This is especially likely when the content is related to cyber safety in Canada.
We monitor and update @Getcybersafe between 8am and 5pm E.S.T. Monday to Friday, excluding holidays observed in Ontario, Canada.
In urgent situations, we provide additional coverage as required.
We accept no responsibility for Twitter downtime.
Replies and Direct Messages
We read all @replies, comments and direct messages sent to us. We will respond in the official language (English or French) of the user's choice.
We encourage posts that are on topic, respectful and allow for further discussion.
We will ignore comments that contain inappropriate material as outlined below.
We also don't engage on issues of party politics.
Following and Followers
We do not auto-follow. If organizations follow us on Twitter, we may follow them back.
We may also follow individuals who identify themselves as having an interest in cyber security.
Please note that being followed by @Getcybersafe does not imply endorsement of any kind.
Tweets will be posted in both official languages - in English on the @Getcybersafe account, and in French on the @cyber_securite account. @Replies and direct messages that require a response will be answered in the official language of origin.
Users should be aware that some links direct users to sites of organizations or other entities that are not subject to the Official Languages Act.
The Government of Canada is committed to achieving a high standard of accessibility and is working to address issues with third-party service provider platforms. If you have any problems accessing any information on the site, an accessible version of Twitter is available. Alternatively, please contact us to obtain the information in an appropriate format.
Twitter, as a third party network, is not bound by Government of Canada policies for web accessibility.
Information shared with the @Getcybersafe account is subject to the provisions of the Access to Information Act, the Privacy Act and the Library and Archives Canada Act, which means that the information may be accessed and disclosed in response to a request under any of these acts. Users are advised not to share personal information including home addresses and telephone numbers.
We discourage and will ignore comments that:
- are libellous, abusive, rude;
- attack or discriminate against any other individual or group based on race, national or ethnic origin, colour, religion, sex, age or mental or physical disability;
- contain threats or harassment;
- violate an individual's privacy;
- break copyright rules; and
- contain spam or links to malicious websites.
We reserve the right to ignore and block followers that reply or message us with content that is deemed inappropriate as described above.
Links to Other Websites
Links to websites not under the control of the Government of Canada are provided solely for user convenience. The Government of Canada is not responsible for the information found through these links, nor does it mean we necessarily endorse the sites or their content.
General Enquiries and Media Requests
If you have any questions regarding @getcybersafe or our Twitter protocol, please contact Public Safety Canada's social media team.
For other ways to reach us, please refer to our Contact Us page at: http://www.publicsafety.gc.ca/cnt/bt/cntct-eng.aspx
Media requests should be directed to Public Safety Canada's Media Relations team.
Public Safety Canada reserves the right to change or modify its Twitter Policy without notice.
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